Failed or incomplete payments
A failed or abandoned payment does not create a paid appointment. If your bank shows a debit without a successful PHYSYVA receipt, contact support with the appointment reference and payment reference. Bank reversals can take time to appear.
Duplicate payments
PHYSYVA will investigate confirmed duplicate captures for the same appointment. Once verified, an eligible duplicate amount will be returned through the original payment method.
Patient cancellations
The final cancellation window, late-cancellation fee, and no-show rules are pending business and legal approval. These values must be published before Razorpay Live Mode is enabled. Until then, contact support before the appointment start time.
Therapist or platform cancellations
If a paid appointment cannot be delivered because the therapist or PHYSYVA cancels it, the patient may choose an agreed reschedule or an eligible refund to the original payment method.
Refund timing
Approved refunds are initiated through the original payment provider. The time for the amount to appear depends on Razorpay, the issuing bank, and the payment method. PHYSYVA will provide a refund reference when available.
Requesting support
Email physyva@gmail.com with the appointment reference, payment reference, reason for the request, and the account email or phone number. Do not send card numbers, OTPs, passwords, or banking credentials.